Frequently Asked Questions

Can My Pixel cameras help identify suspects?

Yes. My Pixel systems are specifically designed to capture high-quality video evidence that can assist with identifying individuals, vehicles, and activities surrounding an incident.

Several technologies work together to improve evidence collection:

  • High-resolution video recording
  • Continuous 24/7 recording
  • AI person detection
  • AI vehicle detection
  • Full-colour night vision
  • Facial recognition capabilities on compatible systems
  • Licence plate recognition capabilities on compatible systems

Unlike systems that rely solely on motion clips, My Pixel records continuously, allowing investigators to review events leading up to, during, and after an incident.

The combination of colour night video, intelligent analytics, and advanced search capabilities can help users locate important footage faster and identify critical details that may otherwise be missed.

Whether reviewing a vehicle theft, vandalism, trespassing, package theft, or other security event, My Pixel is designed to provide clear, actionable evidence when it matters most.

What is our AI and what does it do?

My Pixel AI is designed to help you see more, know more, and protect what matters most.

Unlike basic security cameras that simply record motion, our AI Color Pro cameras intelligently identify people and vehicles, allowing you to receive more meaningful alerts while reducing false notifications caused by animals, weather, shadows, or other environmental activity.

Our systems continuously record 24 hours a day, providing a complete record of events instead of only capturing short motion clips. This means important moments are less likely to be missed.

What truly sets My Pixel apart is our AI Color Pro technology. Traditional cameras often switch to black-and-white infrared images at night, making it difficult to identify important details. My Pixel cameras are designed to provide clear full-colour video in low-light conditions, helping preserve details such as vehicle colours, clothing colours, and other identifying characteristics that can be critical when reviewing evidence. Full-colour monitoring can significantly improve the ability to collect useful human and vehicle evidence compared to traditional night vision systems.

Our platform can also support advanced analytics such as facial recognition and licence plate recognition when deployed with compatible hardware and software, making it easier to locate specific people, vehicles, or events.

Combined with hard-wired reliability, professional installation, continuous recording, and no required monthly subscription fees, My Pixel delivers a smarter security experience designed to provide clearer evidence, faster investigations, and greater peace of mind.

What is the difference between motion, person, and vehicle detection?

Most basic security cameras use motion detection, which simply records or sends an alert whenever something moves. This can include animals, moving trees, shadows, rain, snow, headlights, or other activity that may not be important.

My Pixel AI Color Pro cameras use advanced artificial intelligence to identify what caused the movement. The system can distinguish between people and vehicles, allowing you to receive smarter notifications and focus on the events that matter most.

For example, if a delivery driver approaches your front door, a vehicle enters your driveway, or someone walks onto your property, the system can recognize the type of activity and alert you accordingly. This helps reduce unnecessary notifications while improving awareness of important events.

Because My Pixel systems continuously record 24 hours a day, these AI detections can also make footage easier to review. Instead of searching through hours of video, you can quickly locate events involving people or vehicles, saving valuable time when investigating an incident.

Combined with our AI Color Pro full-colour night vision technology, person and vehicle detection help provide clearer evidence and greater situational awareness, day and night.

Why is continuous recording better than motion-only recording?

Most consumer security cameras only record when motion is detected. While this may seem convenient, it can sometimes result in important moments being missed before recording begins or after recording ends.

My Pixel cameras continuously record 24 hours a day, creating a complete timeline of activity around your property. Instead of relying on motion triggers, every second is captured and available for review.

This can be especially important when investigating incidents such as vehicle thefts, vandalism, package thefts, suspicious activity, or property damage. Continuous recording allows you to see what happened before, during, and after an event, providing a clearer picture of the situation.

When combined with AI person and vehicle detection, finding important footage becomes fast and easy without sacrificing complete video coverage.

Why does full-colour night vision matter?

Traditional security cameras often switch to black-and-white infrared video after dark. While infrared footage can show movement, important identifying details are often lost.

My Pixel AI Color Pro cameras are designed to capture full-colour video in low-light conditions, helping preserve details that may be critical during an investigation.

For example, colour footage can help identify:

  • Vehicle colours
  • Clothing colours
  • Personal belongings
  • Property details
  • Environmental conditions

These details can make a significant difference when reviewing footage, sharing evidence with law enforcement, or identifying individuals involved in an incident.

When security matters most, seeing the full picture in colour can provide information that black-and-white footage simply cannot.

Why are hard-wired cameras more reliable than battery-powered cameras?

Battery-powered cameras are designed for convenience, but they often make compromises to preserve battery life. Many rely on motion-triggered recording, limited recording times, and periodic battery charging or replacement.

My Pixel cameras are professionally installed and hard-wired for continuous power, allowing them to operate 24 hours a day without interruption.

This provides several advantages:

  • Continuous 24/7 recording
  • No batteries to charge or replace
  • Consistent performance year-round
  • Greater reliability during critical events
  • Reduced risk of missing footage due to power-saving modes

Hard-wired systems are particularly beneficial in Canadian climates, where extreme cold temperatures can affect battery performance and lifespan.

For customers who want dependable security and complete video coverage, hard-wired systems provide a more reliable long-term solution.

Why We Are Better


We don't like to brag... but the chart below kind of does it for us. Take a look and see how My Pixel stacks up against the biggest names in security.